Fitzone Care ("the app") is operated by Fitzone ("we", "us"). This policy explains what personal information the app collects, why we collect it, who receives it, and what choices you have. It covers the Fitzone Care app for iOS and Android and the admin systems behind it.
1. Who we are
Fitzone
Budhanilkantha-3, Budhanilkantha, Kathmandu, Nepal
Email: info@fitzone.com.np
Phone: +977-9851354488
2. Information we collect
Registration and profile
Full name, mobile number, email address, password, date of birth, gender, height, and profile photo. When you register you may also give us who referred you, your country, your city and your area. Your password is never stored in readable form (see Section 5).
Weight and fitness
Your weight entries and their dates, and an optional target weight.
Diet plan details
When you ask for a diet plan we collect:
- your activity level and goal
- your dietary preferences, for example vegetarian, halal or gluten free
- any health conditions you choose to select, for example diabetes, high blood pressure, thyroid, PCOS, a kidney condition, or pregnancy or breastfeeding
- any extra notes you type, such as foods you dislike, allergies or budget
We also take your age, gender, height and latest weight from your profile. Health conditions are sensitive information. Selecting them is optional, and you give us your consent to use them for your diet plan when you select them.
Membership
Your plan, start and expiry dates, any extensions, and a record of your payment (amount, date and method). You pay for membership at Fitzone - a brick-and-mortar business, not in the app. The app has no purchases and no payment processing. The amount you paid is visible only to Fitzone staff.
UNO discount card
We record when your UNO access was approved and the dates it is valid.
FamilyBiz listings
If you submit a business to the Fitzone FamilyBiz directory, we collect what you provide: business name, logo, category, description, phone, email, address, map link, website and social links, and the discount and terms you offer.
Contact taps
When you tap call, email, website or map on a partner or FamilyBiz listing, we record the tap, the listing, the type of action, your account and the time.
Devices, sessions and notifications
- When you log in, we record your device type, device name, app version, IP address and when your session was last used.
- If you allow notifications, we store a push notification token for your device.
- We keep a copy of the notifications we send you in your in-app inbox.
Diet planner records
For each diet plan request we keep a record of the time, the result, whether the request was accepted, and technical details such as the model used and the processing time. The record is linked to your account. It does not include the extra notes you typed.
Device permissions
- Camera and photo library: used only when you choose a profile photo or business logo.
- Notifications: used to send you the messages described in Section 3.
The app does not use your location or your contacts. You can refuse or withdraw any permission in your device settings, and the rest of the app will keep working.
What we do not use
The app contains no advertising, no analytics trackers and no third-party crash-reporting tools.
3. How we use your information
- To register you, review and approve your account, and manage your membership access
- To generate and store your diet plans and weight history
- To set up your UNO discount card
- To review and publish your FamilyBiz listing, if you submit one
- To send you notifications about:
- registration and account decisions
- FamilyBiz listing decisions
- membership expiry reminders
- UNO card activation
- new partner offers
- Fitzone announcements
- To show partner and member business offers, and to tell partners how many members contacted them, as totals only
- To keep the service secure, find and fix faults, and prevent abuse
4. Who can see or receive your information
You
Only you can see your height, weight entries, target weight, diet plans, and the health conditions and notes you enter for a diet plan.
Fitzone staff
Authorised Fitzone staff can see what they need to run your membership:
- your name, contact details, date of birth, gender and profile photo
- your registration details and account status
- your membership and payment record
- your UNO card status
- your FamilyBiz listings
Staff cannot see your height, weight, diet plans or health details, and they cannot change them.
The small technical team that runs our servers can reach the database. They access it only to keep the service running, fix faults or meet a legal requirement.
Other members
Other members see only the business details you publish in a FamilyBiz listing. Your name appears on a listing only if it is shown as the owner. Other members never see your weight, diet plans, health details or membership details.
Partner businesses
We do not share your personal details with partner or member businesses. When you tap a contact action, you contact the business directly, and whatever you share with them is between you and them. Partners receive only total counts of contacts, never who made them.
UNO
UNO runs the UNO discount card programme. You can get its app from Google Play or the App Store.
We send the following to the UNO team so they can create your UNO account:
- name, email address and mobile number
- gender and date of birth
- who referred you
- country, city and area
This happens when your registration is approved. After that, UNO handles your details under its own privacy policy.
DeepSeek, for diet plans
Diet plans are generated by DeepSeek. We never send DeepSeek your name, phone number, email address or photo. We send only what the plan needs:
- your age range, not your date of birth
- gender, height and weight
- activity level and goal
- dietary preferences and any health conditions you selected
- any extra notes you typed
Please do not put names, phone numbers or other identifying details in your notes.
Service providers
These providers process data for us, on our instructions:
- our hosting provider, which runs our servers and database
- ImageKit, which stores profile photos and business logos
- Expo, Google (Firebase Cloud Messaging) and Apple, which deliver push notifications
- Gmail, which sends password reset emails
Some of these providers store or process data outside Nepal.
Legal requirements
We may disclose information where the law of Nepal requires it.
We do not sell your personal information or use it for advertising.
5. How we protect it
- All traffic between the app and our servers is encrypted over HTTPS.
- Passwords are stored with one-way hashing (Argon2) and are never logged.
- Password reset links are sent only to the email address on your account. Each link works once and expires after a short time.
- Your login tokens are kept in your device's secure storage (Keychain on iOS, Keystore on Android).
- Some data is saved on your phone so the app works offline. It is removed from your phone when you log out.
- Your access rights are checked on every request.
- Staff actions are recorded in an audit log.
6. How long we keep it
- Account and membership data: kept while your account exists. When you delete your account, see Section 7.
- Weight entries: kept until you delete them or your account is deleted.
- Diet plans: kept as your plan history, including earlier plans, until your account is deleted. You can ask us to delete them sooner.
- Contact tap records: kept for 3 months for reporting, then deleted.
- Diet planner records and audit logs: kept as long as needed for security, fault-finding and accountability.
7. Your choices and rights
- View and edit your profile, weight entries and FamilyBiz listings in the app at any time.
- Delete your own weight entries.
- Ask to take down a FamilyBiz listing. Once Fitzone confirms, you can delete it.
- Turn off push notifications, camera and photo access in your device settings.
- Delete your account in the app, from the Profile tab. If you can't use the app, email info@fitzone.com.np from the email address on your account, or ask at the front desk.
- When you delete your account, we delete your profile, photo, weight entries, diet plans, health details and notification settings, and we log you out on every device.
- We keep only what the law requires or allows us to keep, such as membership payment records and audit logs. Contact tap records are no longer linked to you.
- UNO must remove the information we sent them. We will pass your request on to UNO.
- Ask for a copy of your personal data, or ask us to correct it, by writing to info@fitzone.com.np. We will respond within a reasonable time.
8. Who can use the app
Fitzone Care is only for Fitzone gym members. You cannot buy the app separately, and after you register, your account must be approved by Fitzone. Your access follows your gym membership.
Fitzone gym membership is open to people aged 16 and over, so the app has the same minimum age. We do not knowingly collect information from anyone under 16. If we learn that an account belongs to someone under 16, we will delete it.
If a member is 16 or 17, the parent or guardian who agreed to their gym membership is responsible for their use of the app. That parent or guardian can contact us at info@fitzone.com.np to see, correct or delete the member's information. All members, whatever their age, enter their own weight and diet details, and only the member can see them (Section 4).
9. AI-generated content
Diet plans and their notes are generated by an AI model. They are suggestions only. A nutritionist does not review them, and they are not medical advice. Talk to a qualified professional before making significant changes to your diet, especially if you have a medical condition or are pregnant or breastfeeding.
10. Member-owned businesses
Fitzone members submit FamilyBiz listings. Fitzone reviews each listing before publishing it, but does not guarantee the goods, services or discounts offered. Fitzone is not a party to any transaction between you and a listed business.
11. Changes to this policy
We may update this policy. We will announce material changes in the app. The "last updated" date at the top always shows the current version.
12. Contact
For questions or requests about this policy, email info@fitzone.com.np or call +977-9851354488.