Fitzone Care is the member app for Fitzone gym, Budhanilkantha. Here are answers to common questions and how to reach us.
Contact us
- Email: info@fitzone.com.np
- Phone: +977-9851354488
- In person: Fitzone front desk, Budhanilkantha-3, Budhanilkantha, Kathmandu
- Hours: Sunday-Friday, 5:30 AM - 9:00 PM
When you email us, please use the email address on your account, and include your registered mobile number. For a problem with the app, also include your phone model and a screenshot if you can.
Getting started
Who can use Fitzone Care?
Only Fitzone gym members aged 16 and over. If you are not a member yet, visit the front desk to join.
I registered but can't get in.
Every new account is checked by Fitzone staff before it is approved. You will get a notification when it is approved. If staff need more information, the app will tell you what to update. If it has been more than 2 working days, contact the front desk.
My account was rejected or suspended.
Contact the front desk. Staff can tell you the reason and how to fix it.
Login and password
I forgot my password.
On the login screen, tap Forgot password and enter your account's email address. We will email you a reset link. It works once and expires after a short time. If the email doesn't arrive, check your spam folder. If you no longer use that email address, contact the front desk.
Why was I logged out?
Logging in on another phone, or reinstalling the app, may ask you to log in again. That is expected.
Membership
My membership dates are wrong.
Membership is managed at the front desk. Ask staff to check your plan, and the app will update.
My membership expired and some features are locked.
Renew at the front desk. Member features come back as soon as your renewal is recorded.
Can I pay in the app?
No. We only sell Gym Membership. No payments can be made via app.
UNO discount card
Where is my UNO card?
Open the Card tab. It shows your UNO card once Fitzone has activated it, along with its valid dates. Activation can take a few days after your account is approved.
My UNO card isn't working at a shop.
Check that it is within its valid dates, then contact the front desk.
Diet plans
How do I get a diet plan?
Go to the Diet section, fill in your goal, activity level and preferences, and generate a plan. Make sure your height, date of birth and latest weight are up to date in your profile first.
Is the diet plan medical advice?
No. Plans are AI-generated suggestions and are not reviewed by a nutritionist. Talk to a qualified professional before making significant changes, especially if you have a medical condition.
My request was refused.
The diet planner only accepts diet-related notes. Remove anything unrelated from the notes box and try again.
Weight tracking
How do I fix a wrong weight entry?
Tap the entry to edit or delete it. You can record one entry per day.
FamilyBiz and partner offers
How do I list my business?
Go to FamilyBiz, open My listings, and submit your business. Fitzone reviews every listing before it goes live, and you will be notified of the decision.
How do I remove my listing?
Open the listing under My listings and request to take it down. Once Fitzone confirms, you can delete it.
A partner didn't honour a discount.
Let us know by email or at the front desk, and include the partner's name and the date.
Notifications
I'm not getting notifications.
Check that notifications are allowed for Fitzone Care in your phone's settings. You can also see all your messages in the in-app notification inbox.
Privacy and your data
How do I delete my account?
Go to the Profile tab and choose Delete account. If you can't use the app, email info@fitzone.com.np from your account's email address, or ask at the front desk. Deleting your account is permanent. See our Privacy Policy for what is deleted and what we have to keep.
Can Fitzone staff see my weight or diet plan?
No. Only you can see your height, weight, diet plans and the health details you enter. Staff can see your contact details and membership, so they can manage your account.