These terms apply to your use of the Fitzone Care app ("the app"). Fitzone ("we", "us") provides the app for its gym members. By registering for or using the app, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the app.
1. Eligibility and accounts
- The app is only for Fitzone gym members. Registering does not make you a member. Each account must be approved by Fitzone, and we may decline an account that does not match a member.
- Your access follows your gym membership. When your membership expires, you lose access to member features until you renew at Fitzone.
- You must be 16 or older, which is the minimum age for Fitzone gym membership. If you are 16 or 17, the parent or guardian who agreed to your gym membership accepts these terms on your behalf.
- Give accurate details and keep them up to date.
- Keep your password to yourself. You are responsible for everything done through your account. Tell us straight away if you think someone else has used it.
- Use one account per person. Do not share your account.
2. Membership and payments
You buy and pay for gym membership at Fitzone, not in the app. The app shows your plan and its dates for your information. If the app and Fitzone's records disagree, Fitzone's records apply. Refunds, freezes and extensions follow Fitzone's gym membership terms, not these terms.
3. AI diet plans
- Diet plans are generated by an AI model from the details you give. They are general suggestions only. They are not medical or nutritional advice, and a nutritionist or doctor does not review them.
- Talk to a qualified professional before following a plan, especially if you have a medical condition, allergies, are pregnant or breastfeeding, or take medication.
- Check every plan for foods you are allergic to or cannot eat. The AI can make mistakes.
- You use diet plans at your own risk.
- We may limit how many plans you can generate. We may also refuse requests that are unrelated to diet or that break these terms.
4. Partner offers and the UNO card
- Partner discounts and UNO card benefits are provided by third parties.
- Their availability, terms and dates are set by the partner or by UNO and may change.
- We do not guarantee any offer, product or service.
- Your dealings with a partner, including payment, quality and refunds, are between you and that partner.
5. FamilyBiz listings
If you submit a business to the FamilyBiz directory:
- You confirm that the business is yours, or that you are authorised to list it.
- You confirm that everything you submit is accurate and lawful, and that you have the right to use its logo and content.
- You must honour the discount and terms you publish to Fitzone members.
- You give Fitzone permission to show your listing, including the logo and details, to Fitzone members in the app.
Fitzone reviews listings before publishing them. We may ask for changes, or reject, suspend or remove a listing at any time, for example if it is misleading, the offer is not honoured, or it breaks these terms. Fitzone is not a party to any transaction between members and a listed business.
6. Acceptable use
You must not:
- use the app for anything unlawful, harmful, fraudulent or misleading
- upload content that is offensive, infringing, or someone else's personal information without their permission
- try to access another person's account or data, or parts of the service you are not allowed to use
- interfere with, overload, reverse-engineer, scrape or probe the app or its servers
- use contact details from the directory for spam or unsolicited marketing
- use the diet planner for anything other than planning your own meals
7. Our content
The app, its design and its content belong to Fitzone or its licensors. You may use the app for your own personal use as a member. You may not copy, sell or redistribute any part of it.
8. Availability and changes
We work to keep the app running, but we do not guarantee it will always be available or error-free. We may change, pause or remove features at any time. Some features need an internet connection.
9. Suspension and termination
We may suspend or close your account if you break these terms, if your membership ends, or if we need to protect other members or the service. You can stop using the app at any time. You can delete your account at any time from the Profile tab, as described in the Privacy Policy.
10. Limitation of liability
To the fullest extent the law allows, Fitzone is not liable for any indirect or consequential loss arising from your use of the app. This includes loss from following a diet plan, from a partner's or listed business's goods or services, or from the app being unavailable.
Nothing in these terms limits any liability that cannot be limited under the law of Nepal.
11. Changes to these terms
We may update these terms. We will announce material changes in the app. If you keep using the app after a change, you accept the updated terms.
12. Governing law
These terms are governed by the laws of Nepal. Any dispute falls under the jurisdiction of the courts of Kathmandu, Nepal.
13. Contact
Fitzone, Budhanilkantha-3, Budhanilkantha, Kathmandu, Nepal
Email: info@fitzone.com.np
Phone: +977-9851354488